Privacy Policy

Information We Collect

We may collect the following personal information:

• Name
• Postal address
• Email address
• Telephone number
• Billing and delivery addresses
• Order and purchase history
• Information submitted through contact forms, quotation requests or product enquiries
• Payment information processed securely by Stripe or Klarna. Garden Rooms of Cheshire does not store your full payment card details.
• Technical information such as your IP address, browser type, device information and website usage data collected through cookies and analytics tools.

How We Use Your Information

We use your personal information to:

• Process and fulfil orders.
• Respond to enquiries and quotation requests.
• Arrange deliveries where applicable.
• Provide customer support.
• Process payments and refunds.
• Improve our website, products and services.
• Comply with legal and regulatory obligations.
• Send marketing communications where you have chosen to receive them.

Marketing

If you choose to receive marketing communications, we may occasionally send you updates about new products, special offers and company news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Third-Party Services

To provide our services, we use trusted third-party providers who process personal information on our behalf where necessary. These include:

• Gravity Forms – to securely collect information submitted through our website’s contact forms, quotation requests and enquiries.
• Stripe – to securely process online card payments. We do not receive or store your full payment card details.
• Klarna – where selected, to provide payment and finance options. Klarna processes your personal information in accordance with its own Privacy Policy.
• Google Analytics – to help us understand how visitors use our website and improve its performance.
• Google reCAPTCHA – to help protect our forms and website from spam, automated abuse and fraudulent activity.

These providers only receive the information necessary to perform their services and are responsible for processing your information securely and in accordance with applicable data protection legislation.

Sharing Your Information

We do not sell your personal information.

We may share your information where necessary with:

• Delivery and courier companies.
• Payment providers.
• Website hosting and IT support providers.
• Professional advisers, including accountants and legal advisers.
• Law enforcement agencies or regulatory authorities where required by law.

We will only share the information necessary for these organisations to provide their services.